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SUMMER SALE! 30% off custom pillows & prints
30% off pillows & prints

FAQ

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. However even at these difficult times you can expect your wall art item within 14 business days other products may be longer.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Original fine artworks are shipped from three studio locations: Trinidad and Tobago, Germany and USA.

How is shipping calculated?
Until further notice all standard shipping on items purchased at Gartsy is free.  
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@gartsy.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 Orders

 How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Original artworks are made from mixed media products namely, magazine paper, acrylic paint, oil paint stick, acrylic markers, found paper, mylar, water-based glues and medium. 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@gartsy.com or call (302) 278-4393

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@gartsy.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. Please feel free to call us at (302) 278-4393

We’ll get back to you with a resolution as soon as possible!